Worn down blade assembly (with photos)

Turned on my Vitamix 7500 today with some frozen coffee ice cubes and milk in it,and the blade assembly spun while the blade stayed where it was.  That’s not good.

Fortunately, I’ve had two experiences in the past where I’ve spoken with Vitamix support, so I had no doubt they’d take care of me.

Sure enough, I called Vitamix support, after a short wait I was connected to a woman who looked me up, and they told me they’d have a new blender container in the mail to me shortly, and that I’d get a tracking number by e-mail once it was shipped.

Here’s two photos showing what happened:

Worn Blade Assembly (top view)

Normally the hole in that blade is a square, which sits firmly on the square post of the blade assembly. (Note: You can click on the image for an extremely high resolution version where the wear is much easier to see.)

Worn Blade Assembly (angledview)

As you can see, the square peg has progressively rounder edges towards the top, and the side of the square hole on the blade are rounded as well. (Note: You can click on the image for an extremely high resolution version where the wear is much easier to see.)

I know my Pro 300 spent most days in the summer having some kind of frozen coffee or fruit blended in it, and that use my Vitamix quite a bit, but it’s still unfortunate to see this happen.  I’m thrilled Vitamix is sending a new blender container, and hope that this was a one off, and that the new container will be up to handle whatever I throw at it.

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